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Welcome to Our Vacation Family

Congratulations on joining the Marriott Vacation Club^® family of more than 400,000 Owners. A world of choice and unforgettable experiences is now yours to enjoy and share with those you care about the most.

We understand that you may have questions about your ownership. Where can I go? What can I do? What resources are available to assist me? Below, you’ll find answers, inspiration and additional information to help. The sooner you start exploring, the sooner you can start planning your next vacation!

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As an Owner, you’ll enjoy access to an exciting world of vacation opportunities, and we’re here to help you explore! Below, we’ve answered some frequently asked questions to help you better understand your ownership.

How do I start planning my first holiday?
In the next few weeks, your How-to-Use Guide will arrive. Plus, a member of your Vacation Ownership team will contact you to answer any questions and help you plan the first of many vacations! In the meantime, you can visit marriottvacationclub.eu to learn about your options.

When will my contract closing take place?
Around 30 days after full payment is made or full deposit is paid in case of finance.

When will I receive my maintenance fee bills?
The maintenance fee bill will be sent to you in November for the following year. If you have usage in the same year of purchase and you purchased at the beginning of the year, your first maintenance fee will be payable 2 or 3 months after your contract closes.

What other fees do I have?
The annual Club Dues to MVCD Exchange program. For the first year, this fee is waived and thereafter, you will receive the Club Dues bills in November for the following year.

When will I receive my purchase incentive?
This will be approximately 30 or 180 days after your closing depending on your method of payment. Once that happens, your Vacation Ownership Advisor can help you book reservations and make the most of your incentive.

How do I contact Owner Services if I am located in Europe?
For questions related to your ownership please contact Owner Services at +800 88 55 66 77 or visit www.marriottvacationclub.eu.

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Your Use Year* – Begins every year on 1st January.

Electing Vacation Club Points — You can do this between 25 months and 3 months prior to the beginning of your use year. The deadline is 30th September for the following year*.

Trade for Marriott Bonvoy Points — Trade eligible week(s) for Marriott Bonvoy points for the following year by 31st December.

Banking Points — You may bank up to 100% of your annual Vacation Club Points for use during the following year. This must be done by 30th June^*.

Borrowing Points — Want to take a vacation that requires more Vacation Club Points than your current year’s allotment? No problem. You have the flexibility to “borrow” points from your following year’s balance.

We’re here to help If you have questions before a member of your Vacation Ownership Team contacts you, your Sales Executive can provide you with answers.

*Time frame may vary based on Owner benefit level of Executive or higher. Separate enrolment required for the Abound by Marriott Vacations™ Exchange Program and Marriott Bonvoy Points Program. Terms & conditions apply.

 

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